Services
Services
As a valued customer of VI Packaging you can expect first class service from a supplier who can fulfill all your packaging requirements.
End-to-End Solutions
From Concept to Completion: Your trusted partner for comprehensive, tailored packaging solutions.
Simple Order Placement
Simple Order Placement: Our intuitive Customer Portal is designed to make your ordering process a breeze.
Dedicated Support
Supporting You: Providing exceptional service at every step, ensuring a frictionless ordering process.
Reduced Lead Times
Accelerating Success: Delivering quality packaging solutions with unmatched speed and efficiency.
End-to-End Solutions
As a trusted partner in the wine and beer industry, VI Packaging delivers complete end-to-end packaging solutions across Australia.
Broad Range of Products
Our comprehensive services encompass everything from sourcing the ideal materials to crafting the perfect package tailored to your needs.
Artwork & Design Services
Our unique offering includes access to professional artwork and design services, delivering personalised graphics and branding for cartons, screwcaps, and closures. Whether you're launching a new brand, refreshing an existing one, or making adjustments, we're here to help bring your vision to life.
One-Stop-Shop
At VI Packaging, we believe in providing a seamless experience. Leveraging our strong relationships with suppliers, we manage every aspect of your packaging needs. From conceptualisation to delivery, whether it's within Australia or internationally, we ensure a smooth process.
VI Packaging have an extensive range of product options for a variety of industries - including the wine, beer, and spirits industries.
Self-Service Customer Portal
Experience the simplicity of self-service with our intuitive Customer Portal, designed to make your ordering process a breeze.
Product Catalogue
Our portal boasts an extensive product catalogue, enabling you to effortlessly browse and select the items that meet your needs.
Prompt Processing
Upon submission your order is immediately dispatched to our Customer Service Team, who verify the order and schedule delivery, ensuring accuracy and a smooth service experience.
Notifications
As your order advances, you'll receive timely notifications, providing you with the reassurance of knowing your order will arrive on time.
The VI Packaging Customer Portal provides online access to our product catalogue and an ability to create and edit Orders.
Dedicated Support
Our team of Account Managers and Customer Support Coordinators are dedicated to providing exceptional service, ensuring a frictionless ordering process.
Personalised Service
Every contract customer benefits from the dedicated support of an Account Manager, who provides expert assistance and guidance throughout the packaging decision process.
Customer Service Coordinators
For all other enquiries, our Customer Service Coordinators are on hand to guarantee the timely execution and delivery of your packaging materials to your chosen location.
Commitment
This two-tiered approach to customer support underscores our commitment to delivering a seamless and efficient service experience.
At VI Packaging we strive to fulfill every aspect of your packaging needs. From our innovation center we can provide samples of our products prior to ordering.
Reduced Lead Times
At VI Packaging, we understand that time is of the essence. That's why we're committed to providing fast and efficient delivery of our premium packaging products.
Swift Processing
Our operations are designed for efficiency. From the moment your order is placed, our team works diligently to ensure it is processed without delay.
Reliable Delivery
We partner with trusted logistics providers to ensure that your order arrives on time, every time. You can count on us to deliver not just your products, but also peace of mind.
Customer Satisfaction
We understand that our efficiency impacts your business. That's why we strive to exceed expectations, enabling you to meet your business objectives without unnecessary delays.
VI Packaging work with a selected number of partners to ensure order processing is frictionless and are expedited on-time, and as required.
Contact us today to discuss your packaging requirements